Thank you!!!

[mousme]

See, this is what I'm talking about all the time when I'm bitching about work.

This is an article on MSN tech support (thank you, abiku), so all the ISP technical stuff has nothing to do with me, but everything else, from AHT to escalation, is absolutely spot-on.

I may write my own article soon.

I composed a few haikus in my sleep last night about Bell Mobility, in the hopes of winning that "surprise gift."

Bell Mobility
I answer calls all day long
I detest my job

I deactivate
A line. The client doesn't
Like our out-of-date system


I also thought of composing a song, to the tune of Drunken Lazy Bastard by the Mahones:

Last night on the phone I heard a client screaming
I put him on hold, and laughed the stress away
When I hung up, I saw my supervisor waiting
So I steeled myself for yet another bad day

Chorus:

Get back on the phone, you lazy useless dimwit
D'you think these calls are just for play?
Get back on the phone, you lazy useless dimwit
Or we'll be forced to take your job away!

Today on the phone, there was another problem
The computers stopped working to no one's great surprise
The clients wouldn't believe me when I told them
So I wished it all away, while I tightly shut my eyes

Chorus:

Get back on the phone, you lazy useless dimwit
D'you think these calls are just for play?
Get back on the phone, you lazy useless dimwit
Or we'll be forced to take your job away!


More later, as inspiration strikes. :P