Battered, bruised and befuddled
Sep. 27th, 2002 02:18 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mousme*curls up, sticks thumb in mouth, waits for world to end*
Not really, but still.
Ick.
Just had one of those mind-numbing calls (except that I've got a headache now on top of the chills, sore throat and general achiness). It was a good argument against hiring sub-contractors. See, in the customer service business, you're selling yourself to the client, much like in marketing. The client is taking *your* word that things are as you say they are, and if things go badly afterwards, you get blamed.
Still, my instructions are: "Assure the customer you can help. Take control of the call. Promise a quick and efficient solution."
This is what I did. Then I find out that I gave my word about something that's dealt with by a subcontractor and that I have absolutely no control over.
*sigh*
So now I have to backpedal and find a different kind of solution, probably by throwing money at the problem.
Not really, but still.
Ick.
Just had one of those mind-numbing calls (except that I've got a headache now on top of the chills, sore throat and general achiness). It was a good argument against hiring sub-contractors. See, in the customer service business, you're selling yourself to the client, much like in marketing. The client is taking *your* word that things are as you say they are, and if things go badly afterwards, you get blamed.
Still, my instructions are: "Assure the customer you can help. Take control of the call. Promise a quick and efficient solution."
This is what I did. Then I find out that I gave my word about something that's dealt with by a subcontractor and that I have absolutely no control over.
*sigh*
So now I have to backpedal and find a different kind of solution, probably by throwing money at the problem.