I can has new modem!

[mousme]

So despite the fact that I've had no connection problems that I can tell since last Friday, the man from Sympatico replaced my modem and told me that there were two problems.

1- My power supply was wrong. Yes, the one I used to replace the power supply that the cats chewed to death a year and a half ago. You remember, the power supply they promised to replace and then didn't, then promised to replace again, failed to do so, and were rude when I complained about it, and forced me to go out and buy my own, without reimbursment.

I am irked.

2- My computer is old, and is not sending the proper enet signal to the modem anymore.

He replaced the whole modem *and* my ethernet cable, which is all made of win. He was polite, he was brief, and he was knowledgeable. While Sympatico's customer service may still suck (though this time around they were polite and helpful, to a point), I am favourably impressed with on-site tech support.

Now we play the waiting game to see if my connection problems are thoroughly resolved or not.

Comments

[joane.livejournal.com]

Huzzah! And fingers crossed that it will no longer be a source of irkage.