mousme: A view of a woman's legs from behind, wearing knee-high rainbow socks. The rest of the picture is black and white. (Woe. And darkness. And teh sad.)
[personal profile] mousme
Today so far:

6 clients looking for overdue quotes. Some since September.

3 installers/designers calling for their clients concerning quotes.

2 very pissed-off clients calling about problems with the reno work.

5 slightly annoyed clients awaiting call-backs from various people who never called.

I've been at work for a little over two and a half hours. There have been over forty calls, and about twenty of those have resulted in a small-to-mid-range crisis.

Three days. Two sleeps and three days.

Date: 2006-10-18 06:35 pm (UTC)
From: [identity profile] mousme.livejournal.com
It was a fragile and ill-defined business process. Fragile I can handle and have handled in the past. Ill-defined is a death-sentence, because then no one except the person who left knows what they're dealing with.

Mostly I'm frustrated right now because I can see all the places where stuff should have been fixed months ago and wasn't.

A job shouldn't be a person. If I leave a job, someone should be able to sit down in my seat and take over after two weeks of proper training. If I leave a job and no one knows what the hell is going on, it means something is fundamentally wrong with the process.

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