It's the full moon...
Sep. 20th, 2002 03:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mousme*howls happily*
Well, it was the full moon this week anyway, or so![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
firewillow tells me. That explains why the clients were all acting like a bunch of demented loonies.
Take this recent caller. He calls to tell me his phone was stolen and he wants his line deactivated. Fine, no problem. I check his account, and see that he called earlier, and was told everything there was to know, and his line is suspended.
I explain to him again that we can't deactivate his line as he's a prepaid user. But the phone was reported stolen, so his ESN (Electronic Serial Number) is in a negative file and thus his phone will be unusable. The line will then automatically deactivate after 240 days. Simple, right?
The client is unhappy with this situation. He's concerned that the person who stole his phone will take on his identity and keep using the phone. He wants me to take his name off the file. I try to explain gently that that isn't possible, as he's the legal owner of the phone. The client is unhappier, and accuses me of I'm not sure what, because he wasn't very articulate. Something about my making things overly complicated, and why was I asking him for his name and phone number when I wouldn't give him mine? (So I repeated my full name to soothe him, but it didn't really help, and I didn't see the point of giving him my cell phone number. I get enough stalkers without actually inviting them)
Finally he gave up, but I'm pretty sure he's sitting in his dark apartment now with aluminum foil wrapped around his head and muttering to himself while rocking back and forth.
*sigh*
Hurley's tonight, and back to sanity.
Well, it was the full moon this week anyway, or so
firewillow tells me. That explains why the clients were all acting like a bunch of demented loonies.Take this recent caller. He calls to tell me his phone was stolen and he wants his line deactivated. Fine, no problem. I check his account, and see that he called earlier, and was told everything there was to know, and his line is suspended.
I explain to him again that we can't deactivate his line as he's a prepaid user. But the phone was reported stolen, so his ESN (Electronic Serial Number) is in a negative file and thus his phone will be unusable. The line will then automatically deactivate after 240 days. Simple, right?
The client is unhappy with this situation. He's concerned that the person who stole his phone will take on his identity and keep using the phone. He wants me to take his name off the file. I try to explain gently that that isn't possible, as he's the legal owner of the phone. The client is unhappier, and accuses me of I'm not sure what, because he wasn't very articulate. Something about my making things overly complicated, and why was I asking him for his name and phone number when I wouldn't give him mine? (So I repeated my full name to soothe him, but it didn't really help, and I didn't see the point of giving him my cell phone number. I get enough stalkers without actually inviting them)
Finally he gave up, but I'm pretty sure he's sitting in his dark apartment now with aluminum foil wrapped around his head and muttering to himself while rocking back and forth.
*sigh*
Hurley's tonight, and back to sanity.