Merry frigging Boxing Day from the Activations Department at Bell Mobility

So here I am, performing a job I have no idea how to do. Gives you faith in the corporate world, no?

I don't get it. How on earth are we supposed to give the impression that we're professional and efficient if they've got undertrained people doing things they're not meant to do anyway?

I do customer service, dammit. I am GOOD at customer service. I was trained for all of six hours to do activations. My last activation took me one hour to do, whereas it should take about ten minutes. Our poor clients. I mean, there are at least 100 others like me online today, so it's going to be a total nightmare for all of us, clients and representatives alike.

Any other Boxing Day and I would now be up North at my godparents' country house, drinking kir and joking with my godfather and having smoked salmon and smoked ham and helping my godmother in the kitchen to prepare salads.

Then I'd curl up with my own godchild by the fireplace and play Chinese checkers with the other guests and listen to the wind blow over the frozen lake and through the fir trees and up over the snow-capped low-rising mountains, watching the snow and ice sparkle in the glaring sunshine.

Instead I'm stuck in a pink and grey cubicle with a job I don't know how to do and therefore from which I can't derive any satisfaction. Our bosses have decided to feed us pizza for lunch as a reward. Yay.

Merry frigging Boxing Day from the Activations Department at Bell Mobility

So here I am, performing a job I have no idea how to do. Gives you faith in the corporate world, no?

I don't get it. How on earth are we supposed to give the impression that we're professional and efficient if they've got undertrained people doing things they're not meant to do anyway?

I do customer service, dammit. I am GOOD at customer service. I was trained for all of six hours to do activations. My last activation took me one hour to do, whereas it should take about ten minutes. Our poor clients. I mean, there are at least 100 others like me online today, so it's going to be a total nightmare for all of us, clients and representatives alike.

Any other Boxing Day and I would now be up North at my godparents' country house, drinking kir and joking with my godfather and having smoked salmon and smoked ham and helping my godmother in the kitchen to prepare salads.

Then I'd curl up with my own godchild by the fireplace and play Chinese checkers with the other guests and listen to the wind blow over the frozen lake and through the fir trees and up over the snow-capped low-rising mountains, watching the snow and ice sparkle in the glaring sunshine.

Instead I'm stuck in a pink and grey cubicle with a job I don't know how to do and therefore from which I can't derive any satisfaction. Our bosses have decided to feed us pizza for lunch as a reward. Yay.