Why confirmation is good

[mousme]

So the little guy I spoke to at Sympatico, hereafter known as The Blithering Idiot, did not in fact put in an order for a new power cord for my modem. I called last night when I decided that the "minimum three business days" had stretched long enough. The new little man, who spoke with a pronounced East Indian accent (Sympatico? Outsourcing to a different continent? Never!) but who was otherwise far more competent, promised me that he would send me one right then. It ought to be here tomorrow, or Monday at latest.

If it's not here on Monday, there will be a complaint. A formal complaint.

The rest of my life proceeds apace. No reason whatsoever to complain. :)

Comments

having worked at bell...

[ulvain.livejournal.com]

... i can tell you that chances are you need on average 4 calls, 8 or 9 people (1 to 4 transfers per call), a lot of fuss and a good amount of luck for your problem to be fixed. And the formal complaints have absolutely no effects whatsoever, unfortunately...

You might have more luck in an Espace Bell store, bringing your modem in person. But "might" is the key-word, here...