Why confirmation is good

[mousme]

So the little guy I spoke to at Sympatico, hereafter known as The Blithering Idiot, did not in fact put in an order for a new power cord for my modem. I called last night when I decided that the "minimum three business days" had stretched long enough. The new little man, who spoke with a pronounced East Indian accent (Sympatico? Outsourcing to a different continent? Never!) but who was otherwise far more competent, promised me that he would send me one right then. It ought to be here tomorrow, or Monday at latest.

If it's not here on Monday, there will be a complaint. A formal complaint.

The rest of my life proceeds apace. No reason whatsoever to complain. :)

Comments

[silly-imp.livejournal.com]

oh. And if you do need to call again. Skip the customer service guy and ask to speak to the supervisor right away. In my dealings with sympatico it seems to actually work, and perhaps be the only way to get movememnt...