I am officially unimpressed
Feb. 25th, 2021 09:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mousmeI had to call Logitech back this evening because, of course, the guy I spoke to yesterday never replied to the email he requested I send him.
I spoke to a MUCH more competent woman, although we suffered from serious audio issues on the call (ironically). She kept breaking up, so the whole thing took a lot longer than it otherwise would have. Anyway, turns out the guy from yesterday had me download a diagnostic software that's incompatible with my headset.
She had me download a new software, which then tried to access what felt like every single other software on my system. HEY, I AM YOUR NEW DIAGNOSTIC SOFTWARE, CAN I HAVE ACCESS TO YOU DISCORD ACCOUNT? Uh, how about no? Blech. Fucking third-party marketing schemes.
We did more resets, more diagnostics, and lo and behold she confirmed it was a hardware issue! *insert eye rolling here*
I am one week past Amazon's 30 day return policy, of course, so Logitech has to send me a replacement. For that, I had to hand-write the ticket number and today's date on a paper and photograph it next to the headset with the serial number visible. Then I had to send the photo AND a copy of my invoice to them along with the answers to a fairly lengthy questionnaire. By the end I wasn't sure if they were going to ask me to sign away my firstborn, I'm not going to lie.
And just now the tech i spoke to earlier emailed me to say the replacement is out of stock and won't be replenished for at least 3 weeks.
I am really, really frustrated. How is a company out of stock of their own product? I have no recourse, unfortunately. Right now the product is under Logitech warranty, so I have to work within their shoddy, shoddy system. I'm definitely never buying any of their products again. I have learned my lesson.
I spoke to a MUCH more competent woman, although we suffered from serious audio issues on the call (ironically). She kept breaking up, so the whole thing took a lot longer than it otherwise would have. Anyway, turns out the guy from yesterday had me download a diagnostic software that's incompatible with my headset.
She had me download a new software, which then tried to access what felt like every single other software on my system. HEY, I AM YOUR NEW DIAGNOSTIC SOFTWARE, CAN I HAVE ACCESS TO YOU DISCORD ACCOUNT? Uh, how about no? Blech. Fucking third-party marketing schemes.
We did more resets, more diagnostics, and lo and behold she confirmed it was a hardware issue! *insert eye rolling here*
I am one week past Amazon's 30 day return policy, of course, so Logitech has to send me a replacement. For that, I had to hand-write the ticket number and today's date on a paper and photograph it next to the headset with the serial number visible. Then I had to send the photo AND a copy of my invoice to them along with the answers to a fairly lengthy questionnaire. By the end I wasn't sure if they were going to ask me to sign away my firstborn, I'm not going to lie.
And just now the tech i spoke to earlier emailed me to say the replacement is out of stock and won't be replenished for at least 3 weeks.
I am really, really frustrated. How is a company out of stock of their own product? I have no recourse, unfortunately. Right now the product is under Logitech warranty, so I have to work within their shoddy, shoddy system. I'm definitely never buying any of their products again. I have learned my lesson.
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Date: 2021-02-26 03:14 am (UTC)no subject
Date: 2021-02-26 03:16 am (UTC)no subject
Date: 2021-02-26 03:32 am (UTC)