I'm so glad I didn't make that "no complaining" resolution after all...

[mousme]

My brand new gaming headset is no longer producing audio from the left speaker. I've had it for exactly five weeks, so I am NOT impressed.

Anyway, I purchased a warranty (because my last headset died and I learned my lesson), and called the company and they were super helpful! If it fell under their warranty, they would have just replaced it, no questions asked.

Alas, because it's brand new (see above), it falls under the manufacturer's warranty, so I have been jumping through flaming hoops with Logitech tech support all evening, which is really not how I wanted to spend this time, let me tell you. I had to download a software that doesn't work, and do a hard reset on the headset more times than I care to count, and nothing is working, because it's a hardware issue and not a software issue (but of course they can't take my word for it). And then there are the slightly insulting questions: did I drop or damage the headset? Did I immerse it in water? Did I take it outside and run over it a few times with a pickup truck? (Okay, that last one is obviously not true, but argh.)

And they don't stay on the phone with you anymore, they just send you an email with your ticket number and tell you to reply to it with more information. So I sent the results of all of my hoop jumping well over an hour and a half ago, and I'm not holding my breath that I'm going to get a response tonight. I am going to be REALLY unimpressed if they make me do this for multiple days over a headset. 

Meh. I am grumpy about my headset, so I am going to go cuddle my puppy before bed. You can't cuddle a puppy and be grumpy, it's been proven to be scientifically impossible.

Comments

[colestainedpage.livejournal.com]

That's really frustrating. Both that it's not working and that you had to do such useless troubleshooting. I had that happen when my last phone died. It was very clearly a hardware issue, but the tech kept walking me through trying to do a factory reset. After over a half hour she finally relented and agreed with me.