*grumble*

[mousme]

Dear banking website,

I have several inter-connected complaints to make. First off, if I click on "Pay A Bill," I do not, in fact, really mean "Log Me Out Successfully." Second, if I click "View My Transactions," I still do not, in fact, really mean "Log Me Out Successfully."

Related to this, given that there is a SERIOUS bug in your programming that logs me out every time I click on a link, forcing me to re-enter all my information over and over again, I would very much appreciate there being a section somewhere, ANYWHERE, on your site that would allow me to report the bug and open a trouble ticket.

Is there such a section? NO. I had to resort to your "customer feedback" section, and I am not optimistic about your promise to get back to me within 24 hours. I fully expect, given my previous experience with you, that your "response" will be an automated email thanking me for my patronage.

For the love of all that's good and holy, would you just fix your damned website?

No love,

Me

Comments

[taxlady.livejournal.com]

Which bank? Does it always do that, or is something new?

[mousme.livejournal.com]

National Bank, and it always does it.

[taxlady.livejournal.com]

Bummer. They must be idiots. They don't do that with commercial online banking.

[grimmwire.livejournal.com]

Annoying. Did you try a different browser? Sometimes these problems are caused by browser incompatibilities.

[mousme.livejournal.com]

No, I haven't. It's probably that, but I refuse to have to switch from browser to browser because banks refuse to recognize how awesome Firefox is. ;)

I'll try with Safari or something next time, although I *hate* Safari with the burning hatred of a thousand flaming suns.

[langolier2408.livejournal.com]

Ummm....change banks? It's insanely easy to do so now, they open an account and arrange for any pre-authorized debits/credits to be automatically transferred to the new account. Just a thought.

[wererogue.livejournal.com]

I use IETab in firefox at work, because a lot of the work internal websites only work with IE. I know there are similar plugins for chrome - maybe there's one for Safari?

Edit: the chrome one is for internet explorer :/