Stupid caller of the day

[mousme]

Me: "GRC-RCMP Montréal bonjour, good morning!"

Caller: "Yeah. How can I get in touch with the Canadian consulate in Montreal? I can't find them in the phone book."

Me: "..."

Caller: "Hello?"

Me: *prays that I misheard* "Ummm... which consulate did you want?"

Caller: "The Canadian one. I have a question about travelling abroad. Is there one in Montreal, or would it be in Ottawa?"

Me: *thinks they should never let this one out of the country* "Uh, you do realize that a consulate represents its country abroad, right? In other countries? We don't need a Canadian consulate in Canada itself."

Caller: "Really?"

Me: "Yes."

Caller: "Oh. So... who do I call?"

Me: "What information do you need?"

Caller: "I want to know about travelling to Russia."

Me: *God help us all* "Why don't I give you the number for the Russian consulate, then?"

Caller: "Great, thanks!"

Me: *headdesk*

Comments

[bodhifox.livejournal.com]

I thought only MY customers could be that... challenged.

[moskevyu.livejournal.com]

LOL! Sorry. I shouldn't laugh.

That's as fun as when I was working MCO in TV and fielded the occasional phonecall from someone who installed their TV antenna wrong and decided it was the TV station's responsibility to come out and fix it.

[pasley.livejournal.com]

Reminds me of the time when I was working at Pharmaprix and a customer came in demanding a refund on his cordless razer, which he said wasn't working. I looked at it and immediately noticed that there were no batteries in it. When I pointed this out to the gentleman, he was incredulous:

"But it said on the box 'batteries not included'!" he cried.

"Yes," I replied. "So, you need to buy batteries for it."

"But, I thought that meant that it didn't need batteries at all!"

"No, then it would say 'Batteries not required.' This razer needs two D batteries to work."

"Okay. I guess I thought it was electric."

Feeling that the conversation was, if possible, getting weirder, I answered "But then it would have a cord with a plug to plug into your outlet."

"Oh," he replied, looking very confused. "I guess I thought it was the same as those greeting cards that you just open and they play a song."

"No. Not the same."