Ask for a supervisor the minute you make your next call. As he most likely must avoid this eventuality at all costs, this will get him more alert quickly. You might want to try name and employee number for future reference. Last but not least, you should demand a credit for not having been able to use your service because of The Blithering Idiot... I don't promise it will work, but they will most likely get your order in correctly if you have to call back on Monday.
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branchandroot
no subject
Date: 2007-01-12 06:41 am (UTC)