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That's because I'm awesome
Aug. 10th, 2007 11:01 amI'm very, very tired. This is a combination of overtime yesterday and the fact that there's construction everywhere on my way home for work, which results in big delays for me in order to get home. So I've been getting home at least half an hour late this week, and yesterday it was over an hour. Combine that with having to get up stupidly early several times this week, and that leaves a very tired Phnee.
The overtime was caused by a two-day track in Vancouver, which I ended up taking over almost single-handedly. It was very interesting, and a little flattering because the tracker over there refused to work with anyone but me last night (mostly, I think, because I'd handled it the night before and he wanted someone already familiar with the file, although I think anyone on my shift could have handled it just fine. Still, it was flattering). I'd never done a track over there before (we get maybe three or four a year), and while it wasn't hard, actually getting the information we needed was a pain in the ass.
Over here and in Ontario, we deal exclusively with Bell Mobility, which means we have a system in place, detailed maps, and people who know what they're doing. Out West, there are no Bell Mobility cell towers —it's all Telus Mobility. The people at Telus are, for the most part, next to useless. Through no fault of their own, I might add: no one bothers to tell them anything about my company, so when we call them up they flail and panic.
Wednesday was an exercise in frustration. I was able to get two locations in the afternoon, but by the time our tracker was able to get on the road in the evening (afternoon their time), the *one* guy who knew how to use the application which could help us had gone home. It took me two reps and a supervisor to get that one simple answer: "We can't give you that information because the guy has gone home." I mean, how hard is it to say that? The supervisor was snippy with me, too, even though I was polite and respectful. And by snippy, I mean borderline unacceptably rude.
I got shit about that yesterday again from the guy who knew how to run the application. He said that yesterday "someone" had gone so far as to "escalate" a call. Dude, I wasn't "escalating" to make a complaint. Your esteemed-but-not-very-bright colleague couldn't tell me why I wasn't being given access to information that was willingly given to me a few hours before. When someone says "My supervisor says I can't give you that information," why is it difficult to grasp that I'd want to speak to the supervisor in question? I didn't want to complain, I wanted an explanation.
Luckily, after that things went very smoothly. That's not to say that I didn't have many unproductive discussions with the competent guy. See, he didn't get that I was not in charge of the service agreements. Buddy, if you're just doing your job, then get it through your head that I'm just doing mine. If you think I'm asking for something outrageous, then you need to understand that I can only pass it on to my supervisor and hope he fixes it.
Anyway, it took over four hours to find the vehicle (after four hours the night before, too), and then there was an extra thirty minutes of me having a surreal discussion with the Vancouver PD.
Me: "So, are you guys planning to take in the vehicle now, or are you doing an OP? I just need to mark it in my files."
Constable T: "Well, that's up to you guys. What do you want to do with it?"
Me: *boggles* "Uh, no. See, we're just interested in recovering the vehicle. That's what our company does. You guys are the police, so if you're planning an OP to see if you can catch the thief, that's entirely your call. I just need to know so I can write it in my file."
Constable T: "Oh. Well, let me check with my CO."
Me: *to myself* "Yeah, why don't you go do that?"
o_O
I mean, seriously. Since when does a private company dictate police procedures? It was bizarre. I think if I'd told him to stake out the vehicle, he might actually have done it. Egads, the POWER! *cough*
They ended up recovering the vehicle right away, because there was already an arrest on file, according to the Constable.
So we are up one vehicle and one arrest. I am teh awesome.
The overtime was caused by a two-day track in Vancouver, which I ended up taking over almost single-handedly. It was very interesting, and a little flattering because the tracker over there refused to work with anyone but me last night (mostly, I think, because I'd handled it the night before and he wanted someone already familiar with the file, although I think anyone on my shift could have handled it just fine. Still, it was flattering). I'd never done a track over there before (we get maybe three or four a year), and while it wasn't hard, actually getting the information we needed was a pain in the ass.
Over here and in Ontario, we deal exclusively with Bell Mobility, which means we have a system in place, detailed maps, and people who know what they're doing. Out West, there are no Bell Mobility cell towers —it's all Telus Mobility. The people at Telus are, for the most part, next to useless. Through no fault of their own, I might add: no one bothers to tell them anything about my company, so when we call them up they flail and panic.
Wednesday was an exercise in frustration. I was able to get two locations in the afternoon, but by the time our tracker was able to get on the road in the evening (afternoon their time), the *one* guy who knew how to use the application which could help us had gone home. It took me two reps and a supervisor to get that one simple answer: "We can't give you that information because the guy has gone home." I mean, how hard is it to say that? The supervisor was snippy with me, too, even though I was polite and respectful. And by snippy, I mean borderline unacceptably rude.
I got shit about that yesterday again from the guy who knew how to run the application. He said that yesterday "someone" had gone so far as to "escalate" a call. Dude, I wasn't "escalating" to make a complaint. Your esteemed-but-not-very-bright colleague couldn't tell me why I wasn't being given access to information that was willingly given to me a few hours before. When someone says "My supervisor says I can't give you that information," why is it difficult to grasp that I'd want to speak to the supervisor in question? I didn't want to complain, I wanted an explanation.
Luckily, after that things went very smoothly. That's not to say that I didn't have many unproductive discussions with the competent guy. See, he didn't get that I was not in charge of the service agreements. Buddy, if you're just doing your job, then get it through your head that I'm just doing mine. If you think I'm asking for something outrageous, then you need to understand that I can only pass it on to my supervisor and hope he fixes it.
Anyway, it took over four hours to find the vehicle (after four hours the night before, too), and then there was an extra thirty minutes of me having a surreal discussion with the Vancouver PD.
Me: "So, are you guys planning to take in the vehicle now, or are you doing an OP? I just need to mark it in my files."
Constable T: "Well, that's up to you guys. What do you want to do with it?"
Me: *boggles* "Uh, no. See, we're just interested in recovering the vehicle. That's what our company does. You guys are the police, so if you're planning an OP to see if you can catch the thief, that's entirely your call. I just need to know so I can write it in my file."
Constable T: "Oh. Well, let me check with my CO."
Me: *to myself* "Yeah, why don't you go do that?"
o_O
I mean, seriously. Since when does a private company dictate police procedures? It was bizarre. I think if I'd told him to stake out the vehicle, he might actually have done it. Egads, the POWER! *cough*
They ended up recovering the vehicle right away, because there was already an arrest on file, according to the Constable.
So we are up one vehicle and one arrest. I am teh awesome.
