![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
I can't brain today. I have the dumb.
Nov. 17th, 2006 01:11 pmAfter promising myself I would call the two emergency-dispatch jobs and inquire today, I went back and looked more closely at the job offers, so that I would know what I was talking about when I called and sound oh-so-together-and-on-the-ball.
Except, neither job offer includes a phone number. :::headdesk:::
What I thought were phone numbers at first glance are in fact fax numbers. So it seems I worked myself into a state of "Oh-my-God-I-have-to-use-the-PHONE!" for nothing.
For those of you who are relatively new to this LJ (I think there are a couple of you) and who are scratching their heads wondering: "If she has a phone phobia, why the hell does she want to work in a call centre?" allow me to explain the funky ways in which Phnee's mind works.
Almost all my jobs, no, strike that, all my jobs have involved considerable phone use. I have no problem with phones, answering them or calling out, as long as I have a Large Corporation to back me up. When I worked for Bell Mobility, I wasn't Phnee answering the phone or calling people to harass them. I was a Representative of Bell Mobility™. See? That means it's not personal. If people yelled, they were yelling at Bell Mobility, and not at me.
Also, I have remarkably good phone skills, professionally speaking. I have talked down so many clients from so many metaphorical ledges, it's not even funny. I know exactly what kind of tone to adopt with people that will make them relate to me, even like me, and therefore trust me. They stop yelling. They speak more quietly. They remember that they're dealing with another human being who doesn't deserve to have them vent their frustrations on them in this way. But I never, ever reproach them for doing it. On the contrary, I usually encourage them: "That's okay. I know it's not personal, and that you're really frustrated by this. I understand. In your shoes, I'd be frustrated and yelling too." Funny how that makes them stop yelling even faster. :)
The trick is that you actually have to care about the caller, even if you don't know them and will likely never speak to them again. They can sense if you care, believe it or not. On my off days, when I didn't want to be at work and didn't want to give a damn about my clients, I had less good results. It makes for pretty exhausting days, though, caring about everyone who calls. But having happy callers is a hell of an ego-boost.
It's a gift. I try to use it only for good. :)
Using the phone on my own power, however, is an entirely different kettle of fish. I far prefer going places in person. I am *very* good in interviews. I am well-spoken, articulate, and I *look* professional. Sometimes that doesn't always come through on the phone. On the phone I turn into a stuttering, blithering mess. I trip over my own tongue, I lose my words, and the little voice at the back of my mind goes into a loop: "Why are you wasting these people's time? Why are you bothering? Who are you to be calling and taking up space?" etc. Going in person helps, because I can usually gauge by body language if the little voice in my head is right or not (it usually isn't).
Okay. I've sent off one email. The harder one. The one for the actual 911 job. The other one is for a security company which is closer to home. The 911 job would be in St. Eustache, which is WAY the hell gone and, as far as I can tell, not close to anything remotely like public transit. On the off-chance that I do get the job, it's going to be hellishly complicated to get there. :P
Now I have to send my CV to this other job. Wish me luck!
Except, neither job offer includes a phone number. :::headdesk:::
What I thought were phone numbers at first glance are in fact fax numbers. So it seems I worked myself into a state of "Oh-my-God-I-have-to-use-the-PHONE!" for nothing.
For those of you who are relatively new to this LJ (I think there are a couple of you) and who are scratching their heads wondering: "If she has a phone phobia, why the hell does she want to work in a call centre?" allow me to explain the funky ways in which Phnee's mind works.
Almost all my jobs, no, strike that, all my jobs have involved considerable phone use. I have no problem with phones, answering them or calling out, as long as I have a Large Corporation to back me up. When I worked for Bell Mobility, I wasn't Phnee answering the phone or calling people to harass them. I was a Representative of Bell Mobility™. See? That means it's not personal. If people yelled, they were yelling at Bell Mobility, and not at me.
Also, I have remarkably good phone skills, professionally speaking. I have talked down so many clients from so many metaphorical ledges, it's not even funny. I know exactly what kind of tone to adopt with people that will make them relate to me, even like me, and therefore trust me. They stop yelling. They speak more quietly. They remember that they're dealing with another human being who doesn't deserve to have them vent their frustrations on them in this way. But I never, ever reproach them for doing it. On the contrary, I usually encourage them: "That's okay. I know it's not personal, and that you're really frustrated by this. I understand. In your shoes, I'd be frustrated and yelling too." Funny how that makes them stop yelling even faster. :)
The trick is that you actually have to care about the caller, even if you don't know them and will likely never speak to them again. They can sense if you care, believe it or not. On my off days, when I didn't want to be at work and didn't want to give a damn about my clients, I had less good results. It makes for pretty exhausting days, though, caring about everyone who calls. But having happy callers is a hell of an ego-boost.
It's a gift. I try to use it only for good. :)
Using the phone on my own power, however, is an entirely different kettle of fish. I far prefer going places in person. I am *very* good in interviews. I am well-spoken, articulate, and I *look* professional. Sometimes that doesn't always come through on the phone. On the phone I turn into a stuttering, blithering mess. I trip over my own tongue, I lose my words, and the little voice at the back of my mind goes into a loop: "Why are you wasting these people's time? Why are you bothering? Who are you to be calling and taking up space?" etc. Going in person helps, because I can usually gauge by body language if the little voice in my head is right or not (it usually isn't).
Okay. I've sent off one email. The harder one. The one for the actual 911 job. The other one is for a security company which is closer to home. The 911 job would be in St. Eustache, which is WAY the hell gone and, as far as I can tell, not close to anything remotely like public transit. On the off-chance that I do get the job, it's going to be hellishly complicated to get there. :P
Now I have to send my CV to this other job. Wish me luck!
