In your job, I'd guess that a. people are frightened and displaying anger instead b. people are mad at someone else and you're just handy c. both
But in retail and on help desks, I assume at least some of the people are driven over the edge by having suffered through multiple disconnections and interminable voice-mail menus before reaching a human.
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branchandroot
Angry Callers
Date: 2009-09-23 11:34 pm (UTC)a. people are frightened and displaying anger instead
b. people are mad at someone else and you're just handy
c. both
But in retail and on help desks, I assume at least some of the people are driven over the edge by having suffered through multiple disconnections and interminable voice-mail menus before reaching a human.
However, that's an explanation, not a defense.