I think for customer service jobs it is worse, because a lot of time people call when they have problems. People rarely want to admit that things are their fault, and are starting with the impression that the phone reps are representing the Evil Corporation (or whatever) that is screwing them.
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Date: 2009-09-22 12:57 am (UTC)I think for customer service jobs it is worse, because a lot of time people call when they have problems. People rarely want to admit that things are their fault, and are starting with the impression that the phone reps are representing the Evil Corporation (or whatever) that is screwing them.