Oh, and technological issues, while I'm at it

[mousme]

Hey, flist!

Can anyone help me with this? I got an external hard drive in January, and it started malfunctioning in February. Then I got sidetracked for a while, and yesterday when I plugged it in... nothing happened.

The thing itself is working. The blue light goes on when I plug it in (although it doesn't flash the way it did when it was "connecting" before), and I can hear it whirring away in there.

So at this point I'm willing to call the HD itself a loss and replace it, but I would ideally like to recover the nearly 50GB of stuff I have on there, which took a lot of time and trouble to accumulate.

Is this feasible? How would I do that when I can't get it to connect to my computer?

Halp!

Comments

[blackmare.livejournal.com]

Blue light? A LaCie, by any chance? If so, it ought to be under warranty, and I think the company could likely help you somehow. Call 'em.

ETA that I just read through the second post you linked and saw that, yup, it's a LaCie. Same brand I have. Far as I'm aware they're a good, solid company, and I definitely think you need to make this THEIR problem.

[mousme.livejournal.com]

Thanks!

I'll see if I can find a phone number for them. I don't care about the device itself, I just don't want to lose the data.

[blackmare.livejournal.com]

http://www.lacie.com/us/contact/

[mousme.livejournal.com]

Wow. You're awesome! Thank you!

[brigidmn.livejournal.com]

The company should be able to help. Or you could take it in to a computer place. But yes, call the company first

I know when one of mine crashed, the company did replace it (it was a symantec) but we didn't get the data back as my warranty only covered a replacement drive and to take it somewhere and have them restore it would have been really expensive.

[swestrup]

Oh, too bad you hadn't mentioned that before. I had a client recently have a LaCie die on him. Turned out the hard disk inside was perfectly good, and I was able to read his files. In fact, for $50 he bought a new external case, I put the old drive in it, and he was back in business.

Had you brought it with you today, I could have had a look at it for you.