You have GOT to be kidding me!

[mousme]

Short entry tonight because it turns out I may have to go back to work. 

Our access to the secure phone that is owned by DND malfunctioned this evening, so one of my employees called and opened a support ticket. She got a call back saying that there had been a policy change "as of today" that support requests had to come from me (that's how she put it, but I'm not sure if they want the manager or the ISSO to make the request, because I am the former but not the latter) over a secure network. The guy also told her that if they get a request from anyone else now that it's considered a security incident. 

My employee pointed out that we hadn't heard anything about a policy change. His response? "Oh, yeah, I don't think we've told any of our clients about it yet."

*beats head on desk repeatedly*

I'm awaiting an email with more instructions from DND, and I guess I will see how that goes.

But for FUCK'S SAKE.

Comments

[sirena73]

Super secret policy change! Were you aware that psychic ability was now part of your job description?
I'm banging my head in sympathy right along with you.

[mousme.livejournal.com]

I ended up not having to go in, at least, but OH MY GOD.

I have sicced one of my colleagues on them to explain that ESP is not part of the job description. ;)

[sirena73]

This is why I have developed a twitch whenever my phone rings when I'm not at work. I've had to respond to "emergencies" late in the day or on days off...and trust me, few if any of them were actually emergencies at all, it just means I live less than ten minutes away and "Of course she'll know where the password/batteries/keys to the thing are!"