Why confirmation is good

[mousme]

So the little guy I spoke to at Sympatico, hereafter known as The Blithering Idiot, did not in fact put in an order for a new power cord for my modem. I called last night when I decided that the "minimum three business days" had stretched long enough. The new little man, who spoke with a pronounced East Indian accent (Sympatico? Outsourcing to a different continent? Never!) but who was otherwise far more competent, promised me that he would send me one right then. It ought to be here tomorrow, or Monday at latest.

If it's not here on Monday, there will be a complaint. A formal complaint.

The rest of my life proceeds apace. No reason whatsoever to complain. :)

Comments

[owldaughter.livejournal.com]

This is why I now take everyone's name down, and make sure I also note down the time I called. Yeesh.

[mousme.livejournal.com]

I asked for his name three times. I couldn't understand him when he spoke, nore even when he spelled his name for me. After a while I gave up. I thought I knew every trick in the book for customer service, but they keep coming up with new ways to screw up my planning. ;)

Argh.

[owldaughter.livejournal.com]

Argh indeed. I feel your pain.

I wonder if part of it is badly positioned phone headsets.

(Your icon is perfect, btw.)

[mousme.livejournal.com]

The one on the post, or the Two Lumps one? I am fond of both, mind you, though I wish the text on the Firefly one was crisper. My poor photo editing software is inadequate for my iconing needs. ;)

With any luck, by tomorrow I shall be reconnected. :)

[owldaughter.livejournal.com]

The one that ill-wishes the subject to be run over by sanitation engineers. It's just so appropriate.

[mousme.livejournal.com]

I'm fond of that one, myself. It's been among my icons for about three years now. I don't use it as much as I used to, but I do like it. :)

Not very zen of me to wish someone to be squashed by a sanitation truck, but then I've never been especially zen. ;)

[silly-imp.livejournal.com]

I also ask for the ticket number in case I need to follow up.

[gmarc.livejournal.com]

The ticket number is more important than the tech's name.

MLG