If I make it in this job, I'm going to make it my personal mission in life to write a training manual for the company, and basically use that to make sure no one ever has to go through this again. It will also give me an edge if I'm literally the person who "wrote the book" on dispatching for my company.

Heh. Today I spent part of my first day at work dealing with someone who seems to have done exactly that, and doesn't want to let it go...